FAQs

Q: What file specifications are required?

A:  All of your images must be in JPG, JPEG, TIF, TIFF, or PNG format.  The smallest dimension of the image must be at least 3000 pixels. Save at the highest resolution possible. The generally results in a total file size of approximately 8 MB to 50 MB. If possible, save in RGB color space. No image can exceed 70MB.

Q: How do I transfer my files to Art Stream?

A: After you register, use our video upload utility to upload your images, enter data about each work of art, and provide your contact information.

Q:  How do I find and play my videos on Roku?

A: Use your Roku remote and press the Home button, then:

  • Scroll down to “Search
  • Enter “Art
  • Use the right arrow button to select our channel: “Art Stream Videos
  • To play all “Fine Art and Photography” select the first image and press “Play All“.

Q: I want to play Art Stream Videos on my new HD TV, especially during dinner parties, but after about 1 hour I get a bouncing Roku logo.

A: Roku has built-in timeout (screen saver) function that causes the default bouncing Roku logo to appear after a period of time.  To fix it use your Roku remote and select: “Settings” then “Screensaver” then “Wait time” then “Disable screensaver.”

Alternatively, press the moon icon on your Roku remote and set “Sleep timer” to OFF.

Q: How are payments handled?

A: Monthly recurring payments are handled via PayPal. You can end your payments at any time.  In that case we will remove your videos from our system.